RestartRX Management LLC ("RestartRX," "we," "us," or "our") is a technology platform that connects patients with independently licensed healthcare providers. RestartRX does not provide medical care, diagnosis, or treatment. All medical services are provided by independent healthcare providers.

By using the RestartRX platform and proceeding with a consultation, you acknowledge and agree to the following:

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1. WHAT IS TELEHEALTH

Telehealth involves the delivery of healthcare services using electronic communications, such as:

• Online medical intake forms
• Secure messaging
• Audio, video, or asynchronous communication
• Transmission of medical records, images, and other health data

These methods allow providers to evaluate, diagnose, and treat patients without an in-person visit.

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2. POTENTIAL BENEFITS

Telehealth may offer the following benefits:

• More convenient access to care
• Reduced travel and wait times
• Increased access to providers
• More flexible scheduling

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3. POTENTIAL RISKS AND LIMITATIONS

You understand that telehealth has limitations, including:

• The provider may not be able to perform a full physical examination
• Information submitted may be incomplete or inaccurate
• Technical issues (e.g., connectivity, system failures) may interrupt care
• There may be delays in evaluation or treatment
• Telehealth may not be appropriate for all conditions

You understand that a provider may determine that telehealth is not appropriate for your situation and may recommend in-person care.

You acknowledge that the inability to perform an in-person physical examination may limit a provider's ability to fully assess your condition.

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4. NO GUARANTEE OF TREATMENT OR PRESCRIPTION

You understand that:

• Not all patients qualify for treatment
• A prescription is not guaranteed
• All treatment decisions are made at the sole discretion of the licensed healthcare provider

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5. PROVIDER RELATIONSHIP

You understand that:

• Your healthcare services are provided by independently licensed providers
• RestartRX is not a healthcare provider
• Use of the platform does not replace your relationship with a primary care provider

You are encouraged to seek care from your primary care provider or a specialist when appropriate.

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6. PRIVACY AND SECURITY

Your medical and personal information will be collected, used, and shared as described in our Privacy Policy and Consumer Health Data Privacy Policy.

While reasonable safeguards are in place, you understand that:

• Electronic communications may carry some risk
• Absolute security cannot be guaranteed

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7. EMERGENCY SITUATIONS

Telehealth sessions are not routinely recorded by RestartRX. Providers may have their own policies regarding documentation.

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8. PATIENT RESPONSIBILITIES

You agree to:

• Provide accurate and complete information
• Update your information as needed
• Follow provider recommendations
• Seek in-person care when advised

Providing inaccurate or incomplete information may impact your care.

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9. RIGHT TO WITHDRAW CONSENT

You may withdraw your consent to telehealth services at any time by discontinuing use of the platform and notifying us at support@restartrx.com.

Withdrawal of consent will not affect care already provided but may limit your ability to continue using the services.

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10. PHARMACY AND PRESCRIPTION FULFILLMENT

If a prescription is issued:

• You may request that it be sent to a pharmacy of your choice
• Prescriptions are filled by licensed third-party pharmacies
• RestartRX does not dispense medications

To request a pharmacy change or transfer, contact us at support@restartrx.com.

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11. PATIENT RIGHTS AND COMPLAINTS

If you have concerns about the care you receive through our platform, you may file a complaint with the medical board in your state of residence.

To locate your state medical board, please visit: fsmb.org/contact-a-member-board

California patients: Physicians and midwives are licensed and regulated by the Medical Board of California. To confirm a license or file a complaint, visit www.mbc.ca.gov or call (800) 633-2322.

You may also contact us directly at support@restartrx.com and we will assist in directing your concern appropriately.

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12. ACKNOWLEDGMENT AND CONSENT