Safety & Frequently Asked Questions

A licensed provider reviews your intake.

They may approve, decline, or request additional information.

You will be notified once a decision is made.

Your provider determines if treatment is appropriate.

They will make recommendations based on your medical profile.

Not all treatments are suitable for every patient.

Most reviews are completed within about 48 hours.

Some cases may take longer if more information is needed.

You will be notified if additional time is needed.

Your provider uses your intake and health history.

They determine if treatment is appropriate for you.

They may recommend a specific option or no treatment.

Yes. Your provider may adjust your plan over time.

Changes are based on your response and updated information.

General side effects are shown before treatment selection.

More details may be available on each treatment page.

This helps you review safety before moving forward.

Contact support or a medical provider for guidance.

Do not ignore symptoms that feel unusual or persistent.

Seek urgent care if symptoms are severe.

If approved, your medication is dispensed by a licensed pharmacy.

The pharmacy prepares and ships your order based on your provider’s instructions.

If approved, your medication is prepared by a licensed pharmacy and shipped directly to you.

Tracking information is provided when available.

Delivery times vary based on location.

No in-person visit is required for telehealth services.

Your evaluation and follow-up are handled online.

You can reach support by email or text.

We respond during standard business hours as quickly as possible.

Support can assist with process and order-related questions.

You follow your provider’s plan and instructions.

Your progress may be reviewed over time, and adjustments can be made if needed.

Support is available if questions come up during your treatment.

Auto-Refill schedules repeat payments for your selected treatment plan. Monthly non-injectable plans use 30-day cycles; injectable plans generally use 28-day treatment cycles. Longer plans and product-specific exceptions show their exact schedule before you pay. Existing subscriptions keep their agreed terms unless a change is confirmed.

Your first payment covers your initial supply. We schedule the first refill charge seven days before that supply is expected to end to allow time for processing and delivery. Later charges follow the full plan interval. For example, a 30-day plan first renews on day 23, then every 30 days; a 90-day plan first renews on day 83, then every 90 days. Checkout shows your specific schedule.

For prepaid plans, the amount billed today covers the selected term. Refills included in that term have no separate medication charge. The full amount and first and subsequent renewal schedule are shown before payment. A required assessment and provider approval still apply to each GLP-1 refill.

Billing dates are not guaranteed delivery dates. As-needed medications follow the selected plan; tablet count alone does not determine how long a supply lasts.

Assessments are required when needed, based on your prescription and provider requirements. With valid authorized refills, a new assessment may not be needed for every shipment.

GLP-1 treatments, sermorelin and enclomiphene currently require a new assessment and provider approval for each refill. A prepaid GLP-1 plan does not remove this requirement. Complete any required labs or follow-up as directed.

When an assessment is due, we aim to open it about 14 days before the next supply is needed, ahead of the refill charge. Complete it promptly to help avoid delays. Your clinician may adjust, pause or decline treatment after review.

We schedule the first refill charge and processing target about seven days before the end of the initial treatment cycle, with required assessments opened earlier. Pharmacy preparation, shipping, weekends, holidays, payment problems and incomplete assessments can affect timing. Medication is only released when payment and clinical requirements are satisfied.

Follow your tracking updates and contact support promptly if a shipment is delayed or you may run out. Do not change your prescribed dose to stretch your supply without speaking with your clinician.

You can request cancellation of future renewals through your account or support before the next charge is processed. Canceling future renewals does not automatically refund an already paid term or an order already being processed. See the Returns & Refund Policy for applicable terms. Your account and checkout show the billing schedule for your plan.